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If you are still confused about the Big Switch, there is some in-person assistance available.
Delta-21 Resources Inc., has set up help centers in Columbus. For assistance call 865-482-5000 or check out this website: http://www.dtvhelpcenters.com/locations/loc_columbus.php.
If you need to find a DTV service provider in your area, go to www.dtv.gov. On the right side of the screen you will be prompted to enter your zip code under the heading "Get Help Locally."