T-Mobile issues statement following news of center closing

T-Mobile Statement

In an effort to give T-Mobile customers more product and service options, T-Mobile USA is working with Touchstone Wireless to provide repair and re-manufacture services for wireless devices.

Touchstone Wireless is a U.S.-based company that is headquartered in Fort Worth, Texas, and it is an industry leader in the repair and re-manufacture of wireless devices and related services.

Consequently, the work conducted at T-Mobile's National Return Center in LaGrange, Georgia, will transition to Touchstone Wireless beginning June 16, with an anticipated completion date of November 1, 2010, at which time the LaGrange facility will close.

T-Mobile recognizes the dedication of our LaGrange employees, and we will assist them through this transition. Affected employees are eligible for a generous exit package that includes appreciable severance pay.

In addition, we have retained Right Management, an industry leader in talent development and workforce management, to assist employees with this transition.

Also, Touchstone Wireless is interested in talking with potential candidates from T-Mobile, and will participate in our job fairs and work closely with us through this transition.

This was a very difficult decision and we carefully evaluated how the National Return Center fits our business. However, we feel we can offer T-Mobile customers more product and service options through the expertise of Touchstone Wireless.

We thank the community of LaGrange for its support over the last seven years and for being a gracious host. And we especially thank our employees for their commitment and service to T-Mobile and to our customers.

Source: T-Mobile