COLUMBUS, GA (WTVM) - The transition to Wells Fargo was a two year process for the Wachovia team. They know it is not a perfect process. Community Bank President Chad Gregory said, "We know there are going to be times that mail is not going to get to them. That alert is not going to get to them. That online is not going to work."
If you have not received your new card it is possible that your account has not transitioned to Wells Fargo, yet.
They are making the change over in phases. Representatives say you should keep banking as you normally would. Your Wachovia card will work until you get your new card in the mail. "Your account still stays the same. Your checks are still going to work," explained Gregory.
When you do get your card, activate it immediately. There is a two week grace period, if you wait past that you will have to go in to the bank.
Gregory explained the best level of service they can give a customer is face to face, "We want to take care of you, understand what your need is and we will take care of it right there in the bank."
Once you change to Wells Fargo your online banking will start fresh. If you need a statement dating before that, you have to go into a bank and have them print out a statement.
Tips for Wachovia customers in Georgia as they transition to Wells Fargo
- Do continue to bank as usual, using the same locations with the same friendly team members you know and trust.
- Do activate your new Wells Fargo Debit Card at the time you receive it in the mail and begin using it after the changeover to Wells Fargo, which will occur on October 23, 2010. Business and Campus Card customers will not receive cards right away – they will receive a Wells Fargo card before their current Wachovia card expires or is replaced for another reason.
- Do continue to use your current checks and deposit slips until they run out – in most cases, your account numbers will not change.
- Do pay close attention to information we send you in the mail, and if you have questions, call the toll-free number in the mailing. We're here to help.
- Don't hesitate to ask questions if you don't understand something. Call one of the toll-free numbers in the information we send you, or visit your bank location after the changeover and speak with your banker.
- Don't worry if you are among the few customers who do not change to Wells Fargo immediately. You likely have links to accounts that are not yet switching to Wells Fargo and we want to preserve these links to make your transition as smooth as possible. Just keep banking as you do today.
- Don't forget to explore the new products and services you can choose after the transition, including online tools such as My Savings Plan® and My Spending Report with Budget Watch at www.wellsfargo.com. (Just search for those terms.)