Verizon upgrade causes outages - WTVM.com-Columbus, GA News Weather & Sports

Verizon upgrade causes outages

Several Verizon towers are down, including towers in Macon, Columbus, Albany and Savannah.

Service is also disrupted in the Augusta area. Verizon says the outage is because of a software upgrade.

Most customers are able to call out on their phones, but not able to receive calls.

So be sure to checked your voice mail for messages.

Verizon says the outage has now been fully resolved, and issued this statement:

As of 2:00pm local time this afternoon, the outage that some local customers experienced today has been fully resolved and normal service has been restored. 

During the outage, which was related to a software upgrade implemented to local network equipment overnight, affected customers could still place outgoing calls, check their voicemail and use data service—including text messaging and email.  

Incoming calls went directly to voicemail.  We appreciate customers' patience.

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