Georgia Power launches online outage tool - WTVM.com-Columbus, GA News Weather & Sports

Georgia Power launches online outage tool

(WTVM) -

Georgia Power has launched a new outage communication tool that allows people with internet access to monitor progress during a power outage without having to call the power company.

Customers can access the system using any device with internet, including smartphones or a neighbor's house.  This allows them to see how many power outages there are in any selected area, even down to a particular address.

Once the company knows how long it will take for the power to return, they will post it on the system. When power has returned, it is immediately updated, so customers can see the progress in real time.

Robert Watkins, External Affairs Manager for Georgia Power, thinks this tool may make power outages a little less frustrating for customers.

"For years, people have been frustrated with trying to call in and find out what's going on, especially if there's a large power outage, and a lot of people are calling in, and you can't access a person easily," says Watkins. "Now, you can just go online, and drill down, and find out what's going on without having to call us."

Carol Boatright, Georgia Power Corporate Communication, says the tool also allows customers to mark certain addresses as favorites in order to monitor these locations repeatedly without having to search for them each time. "If they want to keep track of multiple locations, perhaps a relative or where they work, you can put in multiple addresses and bookmark them as favorites," she says.

Watkins emphasizes that it is still important to report power outages when they happen, because this is how the company gathers information to enter into the system. However, with the new tool, outages can be either called-in or reported online.

To find the new Georgia power outage communication tool, visit georgiapower.com to find the link, or click here.

Copyright 2013 WTVM. All rights reserved.

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