SPECIAL REPORT: Energy Company Has Hundreds of BBB Complaints - WTVM.com-Columbus, GA News Weather & Sports

SPECIAL REPORT: Energy Company Has Hundreds of BBB Complaints

Posted: Updated:
(WTVM) -

We have an important consumer alert for you when it comes to finding jobs.

A woman claims an energy company with hundreds of complaints filed with the Better Business Bureau led her astray, but the company says that's just not true.

The Better Business Bureau gave the company "Just Energy" a grade F.

Just Energy represents itself as the middle man between the consumer and utility companies and offers set rates.

Leonard Crain with the BBB said watch out because the federal government issued an alert about Just Energy and is taking action against the company.

Crain commented there have been almost 600 complaints with the BBB within the last 3 years.

"They are attracting the attention of the federal regulators and state regulators in regards to the selling of energy inside the state," said Crain.

Crain said most of the complaints involve pushy salespeople and broken promises.

"They've got a pattern of door to door sales aggressive selling, high pressure selling, and also misleading the consumer in regards to the particular contracts," Crain said.

Vania Johnson claimed their newest tactic to bring in workers left her heartbroken.

She said she spotted a job opening for Duke Energy on a career website and was thrilled when her phone rang.

"It's a $22 an hour job and we're looking for six to seven people, and I had seen your resume on career builder and I would like to know if you would like to come in for an interview, and I said absolutely what time and he gave me the time which was the next day at one o'clock," explained Johnson.

Johnson lives in Cincinnati, Ohio and walked an hour in the cold and snow and took several buses to get to the interview, but she got an unpleasant surprise.

"After about 15 minutes into his presentation he said we're not really Duke, that's how they said it," Johnson said. "Okay sir, my heart just sank like ugh. There were about 30 people there and half of them walked out when they said what they really were because everybody thought it was Duke. I wasn't the only one."

So Johnson waited to speak to the person in charge.

"I don't think it's right because you have people like me who really need a job, it's not right," Johnson told them. "I mean, I have four kids to provide for and I don't think it's right that they are using another company's name to benefit them. I walked all of this way hoping that this was my big break and nothing, I got nothing."

"It went down from $22 to $8.50 an hour," Johnson added. "You still get paid $8.50 an hour but it's based on commission so if you don't put certain amount of hours in you're not going to make any money."

So News Leader Nine's Chandi Lowry called the number of the man who set up Johnson's interview and the telephone would not accept incoming calls.

The Vice President of Marketing for Just Energy Al Shuman issued the following statement:

"Just energy is a leading provider of natural gas, electricity and green energy solutions in north America. while the company serves more than 1.9 million customers, we do not conduct business as just energy in Georgia and have no plans to do so in the future. moreover, it is our policy to not comment on public hearsay, speculation or rumors."

Johnson wants to warn others to check out the actual company before jumping on a job opening and she continues to search for a job everyday.

Many of the complaints with the BBB also showed that customers who were not happy with Just Energy's contracts at all say their rates weren't what they expected, but the company claimed their number of complaints are currently down and they offer efficient service to their customers.

Copyright 2014 WTVM. All rights reserved.

Powered by WorldNow

1909 Wynnton Road
Columbus, Ga. 31906

FCC Public File
publicfile@wtvm.com
706-494-5400
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and WTVM. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.