City workers' mistakes result in big bills for water customers - WTVM.com-Columbus, GA News Weather & Sports

City workers' mistakes result in big bills for water customers

NASHVILLE, TN (WSMV) -

When old water meters in Nashville were removed in favor of a more high-tech version, it was supposed to be a good thing. But a Channel 4 I-Team investigation found that mistakes and errors by city workers resulted in dozens of customers owing huge bills.

Bonnie Reinhart is among the 69 Metro Water Services customers who, in the last two years, have been stuck with large water bills because of mistakes made by the city.

Reinhart got a bill for nearly $1,700 when an investigation showed the city had incorrectly been billing her neighbor for her water usage.

Reinhart got a letter stating she had to pay up, even though the mistake wasn't her fault.

"We didn't do anything wrong. I don't feel like we owe the money," said Reinhart.

Another family in east Nashville sent the Channel 4 I-Team a similar letter from the city, saying their neighborhood had been paying for their water usage. That family now must pay more than $800.

"There are 69 other families out there going through this too? Something's not right," Reinhart said.

These mixups started after the city began replacing old water meters with new high-tech versions.

"We feel these [69] cases were part of that large meter change-out program where data was inaccurately put into the system," said Metro Water spokeswoman Sonia Harvat. "Clearly we don't want any mistakes to happen at all. But error does occur, especially human error."

"They're stuck paying this huge bill, when it's really the city's screw-up," said chief investigative reporter Jeremy Finley.

"If the person who used the water doesn't pay the bill, all the other Metro water customers have to subsidize that," Harvat said.

Harvat points out even though the mistakes forced the 69 customers to pay nearly $7,400 combined, the people who were paying their bills by mistake got a credit for nearly $10,000.

That's great news for those customers but a shock for people like Reinhart. She's on a fixed income and will be paying off the huge bill over the next three years.

"It was somebody else's errors, not ours," Reinhart said.

If you suspect your bill is too high or too low, call Metro Water Services, and they will investigate.

Copyright 2014 WSMV (Meredith Corporation). All rights reserved.

  • Inside News Leader 9More>>

  • Trending StoriesTrending StoriesMore>>

  • Severe reaction to new sandals leads woman on a painful path

    Severe reaction to new sandals leads woman on a painful path

        One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction.  She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>

    One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction. She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>
  • 'The Phantom' serial killer of children out of prison, living in Tucson

    'The Phantom' serial killer of children out of prison, living in Tucson

    Thursday, April 27 2017 12:17 AM EDT2017-04-27 04:17:43 GMT
    Friday, April 28 2017 11:32 PM EDT2017-04-29 03:32:02 GMT
    Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children.

    More >>

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children. 

    More >>
  • BREAKING

    1 dead, NWS issues tornado warnings for ETX

    1 dead, NWS issues tornado warnings for ETX

    Saturday, April 29 2017 11:07 PM EDT2017-04-30 03:07:50 GMT

    Severe thunderstorm warnings were issued Saturday for multiple East Texas counties.

    More >>

    Severe thunderstorm warnings were issued Saturday for multiple East Texas counties.

    More >>
Powered by Frankly