COLUMBUS, GA (WTVM) - A text message sent out to less than 300 people has the world talking.
Malaysian Airlines has come under fire after news they sent a text message to families of the passengers on board flight 370 telling them their loved ones had died.
The messages have caused uproar, some of disapproval, others of support.
We spoke with a local chaplain who says no one should find out about a loved one's death through technology in any form.
"One of my favorite scriptures in the Bible, God says he is close to those who are crushed. Where he will just come out of the wood work and help you and heal you in an impossible situation," says Columbus Police Department Chaplain Roy Isasi.
Critics and some of the families of the passengers on board missing flight 370 are lashing out at Malaysian Airlines after learning about the fate of their loved ones through text messages.
"That's ice cold thinking," Isasi responds.
The text message says:
"Malaysia Airlines deeply regrets that we have to assume beyond any reasonable doubt that MH 370 has been lost and that none of those on board survived..."
Chaplain Isasi has served the Columbus Police Department for more than two decades. He says human interaction is needed to help those dealing with loss.
"Letting them talk about the good times. We're not God, we don't know why some things happen but it's tragic that this happened with the Malaysian Airlines. There's no substitute for one on one contact," Isasi adds.
Malaysian Airlines are defending their use of text messages to notify those left behind.
"Our sole and only motivation last night was to ensure that the incredible short amount of time available to us, that the families heard the tragic news before the world did..." Malaysia Airlines CEO Ahmad Jauhari Yahya said at a press conference Tuesday.
Yahya says whenever humanly possible they did speak to families in person or over the phone. He claims the text messages were a last resort of contact to families they were unable to reach.
Chaplain Isasi offers advice to those affected by this tragic event.
"There's no substitute for a relationship with the lord. Say lord, this situation is too big for me. Lord, I'm giving this to you, you take it," Isasi suggests.
Officials have announced relatives of victims are getting a little bit of financial help in the sum of $5,000. The search efforts for the missing jet liner have been put on hold due to weather conditions.