SEGMENT: BBB explains store returns, gift exchanges for holiday shoppers

(Source: WTVM File)
(Source: WTVM File)

COLUMBUS, GA (WTVM) – It is the holiday season and that means holiday shopping— but what happens if you receive a gift you don't particularly care for— do you take it back?

Not every store has the same policies when it comes to returns and exchanges.

Kelvin Collins, President and CEO of the Better Business Bureau, tells us more about what to be on the lookout for this time of year.

Watch the guest segment above to get the answers to the following questions:

  • What should we know about refunds and exchanges?
  • What should you do if you're buying a gift for someone?
  • What about buying something online, that's different also from buying in store?
  • Is it important to always read the fine print?

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