Georgia Power warns customers of bill payment scam

Updated: Apr. 11, 2017 at 3:43 PM EDT
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ATLANTA (WTVM) – Georgia Power is warning customers of criminal scam artists who are attempting to defraud customers over the phone.

Scam artists are posing as Georgia Power employees asking customers to give credit card information, buy a pre-paid debit card, or give a credit card number to avoid disconnection.

Scammers have also been known to ask customers to pay at places other than an authorized Georgia Power payment location.

According to Georgia Power, if an account becomes past due, Georgia Power will contact the customer with a pre-recorded message or via mail requesting the customer to call Georgia Power to discuss their account.

Georgia Power gives the following tips to avoid scams:

  • Georgia Power will never ask for a credit card or pre-paid debit card number over the phone.
  • Employees are not sent into the field to collect payment in person and will not ask a customer to pay anywhere other than a business office or Authorized Payment Location.
  • If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, they should contact the company’s 24-hour customer service line at 888-660-5890.

The company encourages customers to report scams and fraud attempts to local police and to the Federal Trade Commission.

Click here for additional information about frequent scams and how the company works to protect customers.

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