METRA makes changes following city-wide surveys

METRA makes changes following city-wide surveys

COLUMBUS, GA (WTVM) - The city has decided to make some changes to the METRA system's least utilized routes, saving a pretty penny but allowing the public to try it all out today for free.

A day of free rides and activities for METRA bus riders comes after surveys convey results of certain routes not being used.

Bus routes eight, which runs along uptown Columbus, and eleven, which runs through Warms Springs Rd. and Weems Rd., have been eliminated and re-routed.

"We did discontinue a couple of routes that were unproductive, but we have also added some trips to some services that were over-productive," says Rosa Evans, METRA Director.

Even if you are not a frequent rider, METRA encourages people to come out and just pick a route to ride and learn the means of public transportation the community has to offer.

They heavily rely on customer surveys to determine the needs of the community and to have better knowledge of how to implement changes.

"We keep track of those surveys daily. During events like this when we have a large volume of people coming out not just our regular riders we get to hear from our customers who do not ride regularly so we can see what it is they really want to see in public transit," said Evans.

They also partnered with Amerigroup and other local organizations.

The event also featured free popcorn, snow cones and health screenings.

All of those changes will officially go into effect today.

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